Privacy Policy
This Privacy Policy explains how EightCoach collects, uses, and protects information when you use our website and services. By using EightCoach, you agree to the practices described here.
1) Information we collect
- Account information: email address, user ID, and basic profile details you choose to provide (such as username and profile photo).
- Coach information: coach profile details (e.g., display name, bio, location, and plans) provided by coaches.
- Usage information: basic activity needed to operate the platform (e.g., subscriptions, session usage tracking, booking requests, and messages).
- Payment information: payments are processed by PayPal. EightCoach does not store full card details. We may store PayPal-related IDs and transaction references for receipts, support, and finance tracking.
2) How we use information
- To create and manage your account and profile.
- To provide subscriptions, session tracking, booking requests, and chat features.
- To process payments and support refunds or disputes when applicable.
- To maintain platform safety, prevent abuse, and troubleshoot bugs.
- To communicate service-related messages (e.g., confirmations or important updates).
3) Sharing of information
We do not sell your personal information. We may share information only when needed to:
- Provide the service: for example, showing your username/profile to a coach or client you interact with.
- Payment processing: PayPal processes payments and may handle billing, disputes, and fraud checks.
- Legal reasons: comply with law, enforce policies, or respond to valid requests.
4) Data retention
We retain information as long as needed to operate the service, comply with legal obligations, resolve disputes, and enforce agreements. You may request deletion of your account, subject to necessary retention for finance and compliance records.
5) Security
We use reasonable technical and organizational measures to help protect your data. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
6) Your choices
- You can update your profile information in your account settings.
- You can cancel subscriptions to stop future billing.
- You can request account deletion by contacting the admin email below.
7) Children’s privacy
EightCoach is not intended for children under the age required by local law to consent to online services. If you believe a child has provided information, please contact us.
8) Changes to this policy
We may update this Privacy Policy from time to time. We will update the “Last updated” date when changes are made. Continued use of EightCoach means you accept the updated policy.
9) Contact
For privacy questions or requests, contact: